Refund policy
Retail Returns & Exchanges (online orders)
If something isn’t right, you can return it within 7 days of delivery. Items must be returned unworn, unwashed, with original tags, and free of stains, makeup, or wear.
Your choice: an exchange, store credit, or a refund to your original payment method.
To start a return, message us on WhatsApp or email sales@balboafashion.com with your order number. The customer covers return shipping unless the item arrived damaged or incorrect. Refunds are processed once we receive and inspect the return. Final-sale and clearance items can’t be returned.
Wholesale / Boutique Orders
All reimbursements for returned merchandise are issued as store credit. The issued store credit never expires and is redeemable right away.
A 30% restocking fee applies to all non-defective returned merchandise. Returns must be unworn, unwashed, and free of stains, makeup, deodorant, or visible wear and tear.
To start a return, email sales@balboafashion.com. Once approved, our representative will email you a Return Merchandise Authorization (RMA) number, which you must include with the returned merchandise.
Any damaged, defective, or incorrect items must be reported within 7 days of the delivery date.
The customer is responsible for return shipping charges; we do not provide pre-paid return labels. Merchandise must be shipped back within 7 days of receiving return approval. Keep your proof of postage and provide us a tracking number — we are not liable for return packages lost or stolen in transit.
Return address:
Balboa Fashion LLC
1016 Towne Ave, Unit 123
Los Angeles, CA 90021